Privacy Policy

aoneh5 ("we", "us", "our", or "the Platform") operates the online gaming and sports betting platform accessible at https://aoneh5.cam. We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, whether as registered members, visitors, or prospective users.

This Privacy Policy ("Policy") describes how aoneh5 collects, processes, stores, shares, and protects personal data in connection with the provision of our Services to Malaysian players and other users worldwide. It is intended to be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of the overall framework governing your relationship with aoneh5.

By registering an account on aoneh5, depositing funds, or otherwise accessing our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or can be used to identify a living natural person, either directly or in combination with other available data, including but not limited to name, identification number, contact details, financial information, and device identifiers.
• "Data Controller" means aoneh5, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third party engaged by aoneh5 to process Personal Data on its behalf in accordance with aoneh5's instructions.
• "Data Subject" means the identified or identifiable natural person to whom Personal Data relates — in the context of this Policy, this is typically the registered User or Platform visitor.
• "Processing" means any operation performed on Personal Data, whether automated or manual, including collection, storage, use, disclosure, erasure, and transfer.
• "Services" means all products, features, and functionalities available through the aoneh5 Platform, including casino games, sports betting, live dealer games, promotional programmes, and customer support.
• "KYC" means Know Your Customer — the regulatory identity and age verification process mandated by aoneh5's international licensing obligations.

aoneh5 collects Personal Data through several channels, including direct user input during registration and account management, automatic technical data collection during Platform use, and third-party data sources such as payment processors and identity verification providers.

3.1 Data You Provide Directly

3.2 Data Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type and identifier, screen resolution, language settings
• Usage Data: Pages visited, game sessions played, betting history, session duration, click-path data, feature interactions
• Geolocation Data: Approximate geographic location derived from IP address — used to assess jurisdictional eligibility and detect unusual account access patterns
• Cookie Data: Session identifiers, preference cookies, analytical tracking data as further described in Section 7 of this Policy

aoneh5 processes Personal Data on the following legal bases, depending on the nature of the data and the purpose of processing:

• Contractual Necessity: Processing is necessary for the performance of our contract with you — specifically, to operate your account, process transactions, provide gaming services, and manage withdrawals. Without this processing, we cannot provide our Services.
• Legal Obligation: Processing is required to comply with our legal and regulatory obligations, including anti-money laundering (AML) legislation, Know Your Customer (KYC) requirements under our international gaming licence, and applicable data protection legislation.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including Platform security, fraud prevention, responsible gambling monitoring, improvement of Services, and internal analytics — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is not otherwise justified by the above bases — for example, for marketing communications and non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

aoneh5 uses Personal Data for the following purposes, each grounded in one of the legal bases described in Section 4:

• Account Administration: Creating, managing, and maintaining your Account, including processing deposits and withdrawals in MYR via your chosen payment method (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and others)
• Identity & Age Verification: Conducting KYC verification to confirm that all users are aged 21 or above and to comply with our licensing obligations
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, account compromise, money laundering, and other prohibited activities
• Responsible Gambling: Monitoring betting patterns to identify potential problem gambling behaviour, applying self-imposed limits, and fulfilling our duty of care obligations under our responsible gaming programme
• Customer Support: Responding to your enquiries, resolving disputes, and providing assistance via live chat and email in English, Bahasa Melayu, and Chinese
• Platform Improvement: Analysing usage data and game performance metrics to improve the quality, reliability, and security of our Services
• Legal Compliance: Meeting our reporting, record-keeping, and audit obligations under applicable licensing and AML regulations
• Marketing Communications: Sending you promotional offers, bonus notifications, and loyalty programme updates — strictly subject to your prior marketing consent, which you may withdraw at any time

aoneh5 shares Personal Data with third parties only where there is a lawful basis to do so. The categories of recipients and the basis for disclosure are as follows:

• Payment Service Providers: We share necessary financial data with Malaysian payment processors — including the operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and participating banks — to process your deposits and withdrawals. These providers operate under their own data protection obligations and privacy policies.
• Identity Verification Providers: We engage regulated third-party KYC and AML compliance providers to verify identity documents, screen against sanctions lists, and conduct politically exposed person (PEP) checks. These providers process identity data strictly on our instructions.
• Game Software Providers: Where game outcomes, session data, or RTP auditing requires interaction with third-party game engine providers, limited technical data may be shared under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: We may disclose Personal Data to our licensing regulator, financial intelligence units, law enforcement agencies, or courts where we are legally obliged to do so, or where disclosure is necessary to prevent or report suspected financial crime.
• Professional Advisers: Our legal counsel, auditors, and financial advisers may access Personal Data on a need-to-know basis, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of aoneh5's business, Personal Data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third-party Data Processors engaged by aoneh5 are bound by contractual data processing agreements that require them to process Personal Data only on our documented instructions, to implement appropriate security measures, and to comply with applicable data protection law.

aoneh5 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain session security, and analyse usage patterns for service improvement purposes. Cookies are small text files stored on your device by your browser when you visit the Platform.

Types of Cookies We Use

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary or functional cookies may affect the performance and availability of certain Platform features. Analytical and marketing cookies can be declined without affecting access to core services.

aoneh5 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, audit, and dispute resolution requirements. The following retention periods apply as a general guide:

• Account & Identity Data: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in compliance with AML and licensing record-keeping obligations
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction, in compliance with financial record-keeping requirements
• KYC Documents: Retained for the duration of the account relationship and for a minimum of five (5) years following KYC completion or account closure, whichever is later
• Customer Support Communications: Retained for three (3) years from the date of the interaction, subject to extension where records are relevant to an open dispute or regulatory investigation
• Marketing Data: Retained until you withdraw consent to marketing communications, or for a maximum of two (2) years from your last interaction with marketing content, whichever is earlier
• Technical & Usage Logs: Retained for up to twelve (12) months, unless required for longer periods for security investigation or legal proceedings

Following the expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with our data disposal procedures.

aoneh5 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption: All data transmitted between your device and the aoneh5 Platform is encrypted using industry-standard 256-bit SSL/TLS protocols. Personal Data stored in our systems is encrypted at rest using AES-256 encryption.
• Access Controls: Access to Personal Data within aoneh5 is restricted on a strict need-to-know basis. All staff with access to Personal Data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: All user accounts are protected by two-factor authentication (2FA) for login and sensitive account actions, reducing the risk of unauthorised access.
• Fraud Detection: Real-time automated systems monitor account activity, transaction patterns, and login behaviour to detect and flag potentially fraudulent or unauthorised actions.
• Penetration Testing: aoneh5 conducts regular third-party security assessments and penetration testing of its Platform infrastructure to identify and remediate vulnerabilities.
• Incident Response: In the event of a data security incident affecting your Personal Data, aoneh5 has documented incident response procedures and will notify affected users and relevant authorities in accordance with applicable legal requirements.

While we implement robust security measures, no data transmission or storage system can be guaranteed to be completely secure. You remain responsible for keeping your own Account credentials confidential. If you suspect a security breach relating to your Account, please contact our support team immediately.

aoneh5 operates an internationally distributed Platform, and your Personal Data may be transferred to and processed in countries other than Malaysia, including the jurisdiction in which aoneh5 is incorporated and the locations of our third-party service providers (such as game software vendors and cloud infrastructure providers).

Where Personal Data is transferred outside Malaysia, aoneh5 takes appropriate measures to ensure that an adequate level of data protection is maintained, including:

• Transferring data only to countries or organisations that provide an adequate level of data protection as assessed by applicable data protection standards
• Implementing contractual data transfer safeguards, including standard contractual clauses, in agreements with international Data Processors
• Conducting due diligence on the data protection practices of all international third-party service providers before engagement

As a data subject, you hold meaningful rights over your Personal Data. aoneh5 respects and facilitates the exercise of these rights, subject to applicable legal constraints and our regulatory obligations. Your rights include:

To exercise any of your data rights, please contact our Data Privacy team at support@aoneh5.cam with the subject line "Data Rights Request". We will acknowledge your request within five (5) business days and respond substantively within thirty (30) days. We may need to verify your identity before processing a data rights request.

The aoneh5 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21.

Age verification is a mandatory component of our KYC process, and no withdrawal will be processed for any account that has not successfully completed age verification. Where we discover that an account has been registered by or on behalf of a person under 21 years of age, we will:

• Immediately suspend the account pending investigation
• Void and retain any winnings or bonuses accrued on the account
• Return any confirmed deposits made by the minor to the originating payment method, subject to legal and regulatory requirements
• Permanently close the account without reinstatement
• Delete Personal Data associated with the account to the extent permitted by our regulatory obligations

The aoneh5 Platform may contain references to or integrations with third-party services, including payment gateways, game software providers, and identity verification systems. This Privacy Policy applies solely to Personal Data collected and processed by aoneh5. We do not control and are not responsible for the data collection and processing practices of any third party.

Where your interaction with a third-party service results in the transfer of your Personal Data to that party (for example, when completing a DuitNow transfer through your banking application or verifying your identity through a third-party KYC provider), that party's own privacy policy will govern their use of your data. We encourage you to review the privacy policies of any third-party services you use in connection with your aoneh5 account.

aoneh5 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or Platform Services. Where amendments are material, we will provide reasonable advance notice by:

• Displaying a prominent notification on the Platform upon your next login
• Sending an email notification to your registered email address
• Updating the "Last Updated" date at the top of this page

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, please cease use of the Platform and contact us to request account closure and deletion of your Personal Data in accordance with your rights under Section 11.

We recommend that you review this Privacy Policy periodically. The current version of this Policy supersedes all previous versions.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how aoneh5 handles your Personal Data, please contact us through the following channels:

Our support team serves players from across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — in English, Bahasa Melayu, and Chinese.

This Privacy Policy was last reviewed and updated on 1 January 2026. Thank you for trusting aoneh5 with your personal data.